How Customers can Reactivate their Subscription
Written by Adriana Giancarla
Updated Nov 5, 2026 1 min read
From the Subscriber Portal
Click on Subscription # you'd like to manage
In the Subscription Status section, change it to "Activate"
NOTE: The customer or merchant will not be able to update the subscription status to "Active" if there are issues with the payment method. Once resolved, the customer or merchant can change the status to "Active".
Related Articles:
Related articles
- The Best Subscriber Portal for Subscriptions - Ongoing™️ Subscriptions for Shopify
- Can a customer add a product to their Ongoing™️ subscription Order?
- As a subscriber, can I add a product to my susbcription?
- How to Resend Customer Portal Link to Customer
- I didn't receive an email for the Subscriber Portal (troubleshooting)
- My customer can't find the Subscriber Portal email, is there a link I can send them?
- How a Customer can Change Payment Method for an Ongoing™️ Subscription
- How Customers Can Swap Products in the Ongoing™️ Subscriber Portal
Still need help?
Our team usually replies in a few minutes.