My customer has PayPal as a form of payment, but it's being declined. Why?
Written by Adriana Giancarla
Updated Sep 14, 2022 1 min read
In your Shopify Payment Settings, check the status of your connection to PayPal.
Shopify ➡ Settings ➡ Payments
This will most likely be in the section called Additional Payment Methods
If the status of PayPal is "setup incomplete" OR "inactive", this affects which payment methods your customers can pay with.
I recommend completing your PayPal setup, and Shopify will allow your customers to pay with PayPal for subscriptions.
If PayPal is your Primary payment gateway, you can also easily see the STATUS.
If the status is "setup incomplete" OR "inactive", you will need to complete the setup to accept this as a form of payment for subscriptions.
Related articles
- Troubleshooting Subscription Payment Issues After Changing Payment Gateways
- Resolving Subscription Failures Due to an Unapproved Payment Gateway
- Shopify Accelerated Checkouts (Express Payment Options) for Subscriptions
- Can a subscriber use Apple Pay to pay for a subscription on Shopify?
- Ongoing™️ Shopify Subscriptions for Israel - Which Payment Gateways Can I Use?
- Can I use iDEAL Payment Gateway in Holland / Netherlands for Shopify subscriptions?
- What payment gateways are allowed for Shopify stores in the Philippines for selling subscriptions?
- What payment gateway does Shopify support in the Philippines for subscriptions?
Still need help?
Our team usually replies in a few minutes.