Set up subscriptions in Shopify customer accounts

If your store uses Shopify's customer accounts, your subscribers can manage their subscriptions right from their account, on a Subscriptions page next to Orders and Profile.

Setup takes about 2 minutes. Follow the steps in order. Each one has a picture showing exactly where to click.

Before you start

• Your store needs to use Shopify's new customer accounts. To check, go to your Shopify admin, then Settings > Customer accounts. If Legacy customer accounts is selected, this guide won't work yet.

• Ongoing Subscriptions must be installed on your store.

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Step 1: Open Shopify's editor from Ongoing

1. In your Shopify admin, click Apps, then Ongoing Subscriptions.

2. Go to Settings, then Subscriber Portal.

3. Find the Shopify customer accounts section and click Set up customer accounts.

Ongoing Subscriptions > Settings > Subscriber Portal. (Click the picture to see it full size.)

Shopify's editor opens. You'll see the Apps panel on the left.

Don't see the button? Click Customer account settings (next to it), then Customize. When the editor opens, click the Apps icon (four small squares) at the top left.

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Step 2: Click + next to Subscriptions

This is Shopify's editor. The Apps panel (outlined in orange) is on the left. That's where you'll do most of the setup.

Shopify\'s editor, with the Apps panel outlined. (Click the picture to see it full size.)

In the Apps panel, find Ongoing Subscriptions. Click the + next to Subscriptions.

The + next to Subscriptions. (Click the picture to see it full size.)

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Step 3: Choose Accounts

A small menu pops up. Click Accounts.

Add page to: Accounts. (Click the picture to see it full size.)

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Step 4: Save the page

The Subscriptions page now shows in the middle of the screen. Click Save at the top right.

Note: The coffee subscription is sample data so you can see the layout. Your customers will see their own subscriptions.

Click Save at the top right. (Click the picture to see it full size.)

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Step 5: Add Subscriptions to the account menu

This adds a Subscriptions link next to Orders and Profile, so customers can find the page.

1. In the box at the top of the left panel, click Add to menu. (Only see Create menu? Click that instead.)

2. Shopify fills in the name and link for you. Click Save at the top right.

Click Add to menu. (Click the picture to see it full size.)

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Step 6: Click + next to Subscriptions shortcut (optional)

This step and the next two add a Manage subscriptions button to your customers' Profile page. It's optional, but it makes the page even easier to find.

Click the Apps icon (four small squares) at the top left. Then click the + next to Subscriptions shortcut.

The check mark next to Subscriptions means the page from Steps 2 to 4 was added.

The + next to Subscriptions shortcut. (Click the picture to see it full size.)

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Step 7: Choose Profile

In the menu that pops up, click Profile.

Add to: Profile. (Click the picture to see it full size.)

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Step 8: Save the shortcut

The editor jumps to the Profile page. You'll see a new Subscriptions box with a Manage subscriptions button. Click Save at the top right.

Click Save at the top right. (Click the picture to see it full size.)

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Step 9: Test it

1. At the top right of the editor, click the arrow icon (the first icon, left of the phone icon). This lets you click around the preview like a customer.

2. Click Manage subscriptions. The Subscriptions page should open.

Don't worry, nothing you click in the editor changes real subscriptions.

Click Manage subscriptions to test it. (Click the picture to see it full size.)

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Step 10: Check that everything's added

Click the Apps icon, then the Added tab. Under Ongoing Subscriptions you should see:

• Subscriptions with Accounts under it

• Subscriptions shortcut with Profile under it (if you did Steps 6 to 8)

✅ You're done! Your customers can now manage their subscriptions from their account.

Apps > Added shows both. (Click the picture to see it full size.)

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What your customers can do

From the Subscriptions page in their account, customers can:

• See each subscription's products, price, status, schedule, next billing date and shipping address

• Pause, resume, skip an upcoming order or cancel

• Add, remove or swap products, and change quantities

• Update their delivery address

• Update their payment method

Some changes, like how often orders are delivered, still open the Ongoing subscriber portal.

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Troubleshooting: start over

If the Subscriptions page is blank, missing, or shows "There's a problem loading this page", remove it and add it again.

1. Remove the page. In the left panel under Main, click Subscriptions. Then click Remove page on the right.

Click Remove page. (Click the picture to see it full size.)

2. Remove the Profile shortcut (if you added it). Open the Profile page, click Subscriptions shortcut in the left panel, then click Remove block on the right.

Click Remove block. (Click the picture to see it full size.)

3. Save. Click Save at the top right, then refresh the page in your browser. The Subscriptions box is gone from Profile, and the Save button turns gray because everything is saved.

After saving: the shortcut is gone. (Click the picture to see it full size.)

4. Add it back. Follow Steps 2 to 8 again.

I can't find Ongoing Subscriptions in the Apps panel. Check that your store uses the new customer accounts (see "Before you start") and that Ongoing Subscriptions is installed.

Still stuck? Click the chat button and our team will help you set it up.