How to unPause a Subscription on behalf of a customer
How to reactivate a subscription on behalf a customer with a paused subscription
Written by Adriana Giancarla
Updated Nov 5, 2026 1 min read
Did a customer accidentally pause or cancel a subscription & wants to turned back on?
The customer can reactivate their subscription on the Subscriber Portal OR you can reactivate it for them. Here's how!
From the Ongoing App:
1) Click Subscriptions
2) Click on Subscription # of the customer you want to view (✨ PRO TIP: Use top search bar to find the customer)
3) In Subscription Status section, change from Paused to Active
4) Click Save
Take notice of their next billing date, adjust it if customer wants order sooner.
Watch a 30-Second Video - Unpausing a Subscription for a Customer
Watch a 1-Minute Video - How Unpausing a Subscription Works
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