Cancel flow offers explained

Each reason in your cancel flow can have one offer. The subscriber sees it after choosing the reason, with Back and Continue cancelling beside it. These are the ten offers.

Delay the next order

The subscriber chooses to push their next order back by 1, 2 or 3 months, and sees the new order date for each choice before they confirm. After they confirm, they see the new date. The subscription stays active, so nothing has to be turned back on later.

Skip the next order

Skips the next order in one click. The order after it goes out as usual.

Pause the subscription

Pauses the subscription. The subscriber sees a confirmation that stays until they close it, and can turn the subscription back on any time from the portal.

Ship the next order now

For a subscriber who's running low: their next order is placed and charged straight away, after they confirm in the Ship now dialog.

Change how often it arrives

Opens the portal's frequency editor so the subscriber can pick another frequency from the plan. They pay that plan's price, with its discount if it has one.

Swap a product

Opens the portal's swap editor so the subscriber can choose a different product or variant. The quantity stays the same.

Swap to a chosen product

Switches the subscription to a product you pick, in one click. Use it to suggest something specific, like a milder roast or a smaller size. The quantity stays the same.

Change the delivery address

Opens the portal's address editor, for subscribers who are moving.

Contact support

Opens your support email or support page. The cancel flow stays open, so the subscriber can still cancel afterwards.

Open a link

Opens a page of yours in a new tab, like a guide to getting the most from the product. The cancel flow stays open.

When an offer isn't shown

An offer only shows when it can work for that subscription. Otherwise the reason goes straight to cancelling. For example:

• Delay and Pause need an active subscription.
• Change how often it arrives needs another frequency in the subscription's plan, with billing and delivery on the same schedule.
• Swap offers need swapping to be turned on in the portal.
• Ship the next order now needs Ship now to be on, and isn't shown while a Ship now order is being placed.

A subscription that saw an offer in the last 30 days isn't shown another one. On a Shopify development store offers show every time, so you can test them.

What counts as a save

A save is counted when the change actually goes through. For offers that open an editor (frequency, swap, address), that's when the subscriber saves their change, not when the editor opens. Opening your support page or link isn't counted as a save. See See how your cancel flow is doing.