Subscriber portal analytics

In Ongoing Subscriptions, open Analytics and choose the Subscriber portal tab to see what your subscribers did in the portal over the last 30 days.

Activity

• Visits: times the portal was opened.
• Changes: skips, swaps, new frequencies, address and payment updates, pauses, cancels and more.
• Cancel dialog opened: subscribers who started to cancel.

A daily chart shows all three.

Recurring revenue from portal changes

Each change is recorded with what the subscription was worth per month just before and just after it, read from Shopify.

• MRR added: from products added, quantities raised, subscriptions resumed or made more frequent.
• MRR lost: from cancels, pauses, products removed or orders made less frequent.
• Skipped order value: the value of skipped orders, each counted once.

These are changes in what subscriptions are worth per month, not money collected.

What subscribers did

A list of each kind of change and how many times subscribers made it.

For the cancel flow itself (saves, save rate and reasons), see See how your cancel flow is doing.