How can a Merchant Pause a Subscription for a Customer?

A subscription can easily be paused.

Pausing a subscription temporarily stops future orders until the subscription is reactivated.

The pause feature helps you retain customers and avoid churn (aka: losing customers).

Customers can pause subscription orders from the Subscriber Portal.

As a Shopify merchant, you can also pause your customer's subscription.

1. From Ongoing, click Subscriptions

2. Click the subscription you want to manage

3. Under Subscription status, select Pause and click Save Status

Related article: How can a Customer pause their subscription?