How Merchants can Reactive Subscription on Behalf of Customer
Written by Adriana Giancarla
Updated Nov 5, 2026 1 min read
How Merchants can Reactivate a Subscription for a Customer
From the Ongoing app → Click Subscriptions
Click on the subscription you'd like to manage
In the Subscription Status section, change it to "Activate"
NOTE: The customer or merchant will not be able to update the subscription status to "Active" if there are issues with the payment method. Once resolved, the customer or merchant can change the status to "Active".
Related Articles:
Related articles
- How to Update the Shipping Address for a Gift Subscription
- How to Update Payment Method On Behalf Of Your Customer
- How to unPause a Subscription on behalf of a customer
- How to create Anchored Billing with Ongoing Subscriptions
- What Happens If I Change The Price of a Product? - Shopify Subscriptions
- How to Change Price for Existing Subscribers (Increase / Decrease)
- How a merchant can change payment details on subscription for a customer
- How to cancel all subscriptions related to a discontinued product
Still need help?
Our team usually replies in a few minutes.