How to Update quantity for an active subscription

Adriana Giancarla

Written by Adriana Giancarla

Updated Apr 6, 2022 1 min read

Now you can update the quantity on an active subscription for a customer.

Let’s say a customer wants to go from 1 to 2 quantity.

Note: This new feature has launched in the merchant dashboard. It will be launching in the customer portal later this month as well.

ongoing subscriptions change quantity
  1. From Ongoing, click on Subscriptions to view all of your subscriptions

  2. Click on the subscription you want to manage

  3. Click on Edit in the line items section.

  4. Here you can change the quantity and click Save

And that’s it! You’re all done.

Once you’ve updated the quantity, your customer will receive the new quantity you entered on all future orders.

Related articles

Still need help?

Our team usually replies in a few minutes.

© Ongoing AppsPowered by OngoingAI
How to Update quantity for an active subscription · Ongoing Subscriptions Help Center Help Center