How to update shipping address for a customer

Adriana Giancarla

Written by Adriana Giancarla

Updated Apr 6, 2022 1 min read

You can update the shipping address for a customer.

HOW TO UPDATE SHIPPING ADDRESS FOR CUSTOMER:

  1. From Ongoing, click on Subscriptions

  2. Click on the subscription you want to manage

  3. In Delivery Details, click Update Address

  4. Update the shipping address and click Save

NOTE: When a customer updates their default address or shipping address on Shopify, it is not automatically updated on subscription contracts. Why? A customer could have purchased a subscription for a friend or family, and may not want to automatically update the shipping address on all subscriptions. This feature allows for full control over shipping addresses on all individual subscription orders.

Related articles

Still need help?

Our team usually replies in a few minutes.

© Ongoing AppsPowered by OngoingAI
How to update shipping address for a customer · Ongoing Subscriptions Help Center Help Center