How to view customers' subscriptions

Ongoing lets you view subscriptions in full detail.

If you sell subscription-based products, then the Active Subscriptions section will display in your customer profiles on the Shopify admin.

When a customer purchases a subscription product, their subscription information is displayed in their customer profile in Shopify admin.

On the Shopify admin, you can view the products that a customer has subscribed to and when their next order is scheduled for in the Active subscriptions section.

On the app

1. From Ongoing, click Subscriptions

2. Click the subscription you want to manage

On the Subscriptions page, merchants can view all active, canceled and paused subscriptions.

They can also view: Customer name, Next billing date, Subscription status, Product details (quantity, SKU, price, subscription plan), customer shipping address, and Order History.

3. On the Subscription details page, click customer name under Customer Information

4. This will redirect you to the customers profile page on Shopify admin.

In the Active product subscriptions section, you will see a list of all active subscriptions for the customer.